Refund policy

Return & Refund Policy

At our roastery, we take great care to ensure that every batch of coffee beans is fresh, high-quality, and delivered in perfect condition. Due to the perishable nature of coffee, we do not accept returns or exchanges once the product has been delivered.

However, your satisfaction matters to us. If you receive a product that is expired, damaged, or spoiled, we’re here to make it right.

Refunds & Replacements

If your order arrives in an unsatisfactory condition, you may be eligible for a refund or replacement under the following conditions:

• The issue is reported within 48 hours of delivery
• Proof of the issue is provided (clear photos of the product and packaging)
• The product is unused and in its original packaging (where applicable)

Once your request is reviewed and approved, we will process a refund or send a replacement at no additional cost.

Non-Returnable Items

• Opened or used coffee products (unless spoiled or defective)
• Orders where no issue has been reported within the specified timeframe
• Products purchased on sale or promotional offers (unless defective)

How to Request a Refund

To initiate a request, please contact us at: [your email/contact page]
Include your order number and photos of the product.